7j7 Frequently Asked Questions
Find answers to all your questions about accounts, payments, bonuses, games and security in one place.
Welcome to 7j7. This FAQ page provides detailed answers to the questions most frequently asked by players in Bangladesh. From opening an account and depositing money via bKash, to claiming a welcome bonus and responsible gaming — every topic is answered in plain language. If you cannot find the answer to your question, our 24/7 live chat support team is always here for you.
👤 Account and Registration
Account and Registration
Opening an account at 7j7 is very simple. Go to the login page and select the "Register" option, enter your mobile number, a strong password, and choose BDT (Taka) as your currency. Then verify your number with an OTP and your account will be activated. The whole process takes just a few minutes.
7j7 is for people aged 21 or older only. You must be 21+ at the time of registration. The platform follows responsible gaming policies, so the age verification process is strictly enforced. Accounts of underage users will be closed immediately and any deposited funds will not be returned.
No. Under 7j7's rules, only one account per person is allowed. Attempting to open multiple accounts may result in all accounts being cancelled and balances being forfeited. This rule also applies to prevent misuse of bonus benefits.
Click the "Forgot your password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the code and set a new password. If you have further trouble, contact our 24/7 live chat support — we will assist you promptly.
For identity verification, a clear photo of your National ID (NID) or passport and a selfie may be required. Verification is requested before large withdrawals or in specific cases for security purposes. This is done to keep your account protected.
💳 Deposits and Withdrawals
Deposits and Withdrawals
Funds deposited via bKash, Nagad, Rocket or Upay are generally credited to your account instantly. Bank transfers may take slightly longer — usually within the same working day. The minimum deposit amount is ৳100.
After submitting a withdrawal request, the money will reach your bKash, Nagad, Rocket or Upay account within 1 hour. Fast and hassle-free payment processing is one of 7j7's key features. The minimum withdrawal amount is ৳1,000.
7j7 supports the most popular payment methods in Bangladesh: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla, City, BRAC, Islami and Sonali Bank). Transactions via debit or credit card are also possible.
7j7 itself does not charge any transaction fees. However, your mobile banking provider or bank may apply their own charges. Please check with your payment provider for details.
Log in to your 7j7 account, select "Deposit" and choose Nagad as the payment method. Enter the amount and send money to 7j7's Nagad number. Confirm the deposit with the transaction ID — the funds will be added to your account instantly.
If you have not received the money within 1 hour, first check your transaction history in your mobile banking app. If it is not there either, take the transaction reference number from your account dashboard and let us know via live chat — we will resolve it immediately.
🎮 Games and How to Play
Games and How to Play
In 7j7's cricket section you can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup and various other tournaments. Before or during a match you can place bets on different markets including win/loss, toss and top batsman. Go to the cricket section and choose your preferred match from the live events list.
7j7 offers hundreds of slot games from top providers including PG Soft, Pragmatic Play, JILI and others. You will find all popular titles including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems and Super Ace. Fishing games, live casino and instant win games are also available.
RTP (Return to Player) is a game's theoretical average payout rate — a mathematical estimate of what percentage of the total money wagered over a long period is returned to players. It is a long-term average figure, and the outcome of any individual session may differ from it.
Yes, 7j7 is fully mobile-optimized. The site works smoothly on any Android or iOS smartphone browser — no separate app download is needed. Regardless of screen size, all games, betting and payment features work fully on mobile.
Yes. All game providers at 7j7 use certified RNG (Random Number Generator) technology, which makes every result completely random and unbiased. The game software is regularly verified through third-party audits.
🎁 Bonuses and Promotions
Bonuses and Promotions
After opening a new account, when you make your first deposit 7j7 will give you a 120% bonus on your deposit — up to ৳5,000. For example, if you deposit ৳1,000 you can start playing with a total of ৳2,200. No promo code is needed to receive the bonus — it is added automatically.
The wagering requirement for the welcome bonus is 20x. This means the bonus amount becomes withdrawable once you have wagered it 20 times. For example, if you receive a ৳1,000 bonus you will need to place a total of ৳20,000 in bets. The requirement must be met within the specified time limit.
7j7's VIP program has five levels: Bronze (0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). The more you play, the higher the level you reach and the more cashback and exclusive benefits you receive. Cashback is automatically credited to your account every week.
Bonuses can be used on most slots and casino games. However, some promotions may require mandatory wagering on specific games or game categories. The full terms and conditions of each bonus are shown in detail in the dashboard.
Yes, 7j7 regularly offers reload bonuses, weekly cashback and promotional offers for special occasions (Eid, Pohela Boishakh, T20 tournaments) for existing members. To stay updated on the latest offers, check the promotions section of your account dashboard regularly.
🔒 Security and Responsible Gaming
Security and Responsible Gaming
Yes, 7j7 uses the highest standard of SSL encryption technology. Your personal information, payment details and gaming history are kept fully secure. The platform never sells your information to third parties.
Self-exclusion is a facility that lets you temporarily or permanently close your own account. If you feel you are losing control of your gaming, you can activate self-exclusion through your account settings or by contacting live chat. During this period it will not be possible to open or access the account in any way.
Yes, 7j7 provides the option to set daily, weekly or monthly deposit limits as responsible gaming tools. These limits help you manage your own budget. You can get assistance setting these limits by contacting live chat.
If you are experiencing a gambling addiction or feel you are playing too much, contact 7j7's 24/7 live chat support immediately. Our team is able to help you activate self-exclusion and provide guidance towards professional support. Remember — gaming is for entertainment only.
7j7's support team is available 24 hours a day, 7 days a week in Bengali via live chat. You can also contact us by email: [email protected] — responses are generally received quickly. There is no phone or WhatsApp number — all support is available via live chat and email.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7. Get instant answers via live chat or send us the details by email.
Ways to Contact Us
Live Chat Support
Instant assistance in Bengali 24/7. Log in to your account and click the chat icon.
Email Support
[email protected] — email us for detailed questions and receive a quick reply.
Help Center
Visit the pages on responsible gaming, terms and conditions, and privacy policy.